KNOWING + ENGAGING WITH YOUR AUDIENCE
In marketing and advertising, brands and agencies analyze their target audience through research, social media audits, and many other mediums, but Taylor studies her fans intensely. There are hundreds of millions of them across all channels. The continuous feedback loop between Taylor and her fans is something to behold and the conversations are consistent. Taylor(‘s team) is famous for always sharing content with her fans more than any other pop star right now. She’s a master at audience engagement digitally and in-person. Taylor has always been known for her generosity, sending handwritten notes and gifts to her followers and inviting them to secret listening sessions before album releases. She nurtures a passionate fan base that feels genuinely connected to her and her music.
Engaging with her audience extends beyond music. She connects with fans on social media, sharing personal insights and building community among her followers. Her willingness to be vulnerable and share her personal life through her music and social media makes her relatable to her fans, in turn, bolstering her brand. This strong relationship has resulted in die-hard Swifties who eagerly anticipate her every move, and contribute significantly to her economic success. Audience engagement is critical to successful marketing, and building a dedicated “fan base” takes time and effort, but the rewards are substantial. Taylor’s approach to connecting with her audience offers a template for other brands to follow in building genuine, long-lasting customer and client relationships.
BRAND PERSONA + EMOTIONAL MARKETING
Throughout Taylor’s career, her public image has changed, but her authenticity has remained. Her brand persona–evolution from country singer to a global pop sensation adapted seamlessly, thanks to her understanding of her image, personality, and how she connects with her audience. A compelling brand persona should be both authentic and adaptable. Consistency in portraying your brand values is vital, as is the ability to evolve and remain relevant in a dynamic market.
Taylor’s songs are replete with emotional storytelling, which resonates with her audience personally. She taps into universal emotions, from love and heartbreak to empowerment and self-discovery. She taps into the power of emotional marketing, a potent tool businesses and agencies can employ to connect with their audiences on a more intimate level. Understanding the emotional triggers that resonate with your target audience can lead to more profound and lasting connections.
THE POWER OF PARTNERSHIPS + PROTECTING INTELLECTUAL PROPERTY
Swifties consider Taylor to be the queen of partnerships and collaborations, and we agree! She has demonstrated the importance of building collaborative partnerships throughout her career. Taylor has worked with various brands, from Diet Coke to Keds. And since joining forces with Keith Urban in the 2000s during her country era, to Kendrick Lamar for Bad Blood in 2015, the power of partnerships has skyrocketed. Not to forget that after co-writing the intimate ‘indie’ favorite album, Folklore, with The National’s Aaron Dessner, featuring Bon Iver, Taylor Swift’s stock has risen, contributing to her financial success and broadening her exposure. These collaborations have given her a distinctive factor that didn’t exist before, and her fan base has grown exponentially from the traditional one.
Brands that recognize the power of the right collaborations, engaging third parties who share their vision, will succeed. Collaboration can be a powerful marketing tool when executed strategically. We can learn from Taylor’s approach to collaborations and partnerships by aligning with like-minded brands or big names to tap into new audiences and strengthen our marketplace.
In 2020, Taylor Swift decided to re-record her earlier albums to regain control over her music catalog. This decision was a strategic move to regain ownership, but by doing so, Taylor provided Swifties with new versions of her beloved songs while opening up new revenue streams. Genius. Taylor’s battle to regain control of her music catalog is also an important business and creative reminder of the importance of protecting intellectual property. Her determination to own the rights to her songs was a lesson in standing up for what you create and understanding the value of intellectual property.
Businesses, especially those in creative industries, should take note of Swift and ensure they have property protection strategies. This includes trademarking, copyrighting, and licensing agreements safeguarding their creative assets.
Taylor Swift’s journey from a young country artist to a global pop sensation is a testament to her musical talent and an impressive case study in marketing and advertising best practices. Businesses and agencies can draw valuable lessons from Taylor Swift’s brand strategies, as she has set impressive marketing examples for the taking. By embracing these lessons and applying them to our creative, they can navigate the ever-evolving marketing industry with confidence, creativity, and a dash of Swift-like authenticity. Trust and respect are at the core of how we connect with brands, and they ensure they remain loyal and keep coming back.